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FAQs
1. Shipping
- There are several ways to track your package and find out where it is.
- When your order is shipped, you will receive an email with the delivery information.
- You can also find this information by logging into your customer account on our website https://kadomado.my and clicking on your order. You will have direct access to your tracking number.
- Yes, we do offer our products for delivery anywhere in the world
- However, we are dependent on the guidelines of our couriers
- The delivery time depends on several factors. We use “Same day shipping” all week long, which means that all orders placed before 1pm in Malaysia (GMT+8), are sent the same day (excluding public holidays and Sundays).
- For the rest, it depends on your country of delivery
- DHL Ecommerce (Domestic)
- DHL Express (Overseas)
- Regarding shipping costs, they will be calculated directly at the shopping cart stage, when choosing the shipping method. Indeed, the cost of delivery depends on several factors, such as the dimensional weight of the package, the country of reception, or the service provider you choose.
- We invite you to go to the checkout stage ad indicate your choices in terms of delivery, thanks to which our software will give you the amount of the latter
- Please note that depending on your country of residence, custom fees may be added
- In accordance with the various import laws, there are several charges related to the import of goods from abroad such as VAT and custom duties.
- As far as custom duties are concerned, this is a tax on imported goods which is defined by your country of residence.
- This tax is applied when the goods cross the border is different depending on the country of the recipient. It can be either a percentage of the price of the goods declared or a flat rate.
- The exact amount of custom duty is difficult for the importer and exporter to anticipate as it depends on many factors.
2. Products
- We make sure each order is being carefully packaged and well secured.
- Each order is unique and will be treated with special care
- Lots of bubblewraps and solid cardboards to ensure rigidity
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